on 24 Feb, 2009 The Telecom Regulatory Authority of India has issued the Standards of Quality of Service (Broadcasting and Cable Services) (Cable Television – Non-CAS Areas) Regulations, 2009. These regulations will empower the consumers for receiving quality service from the cable TV service providers in non-CAS areas. These regulations will take effect from April 1st, 2009, which will give sometime to the service providers to take necessary steps to comply with these regulations.
There are more than 80 million consumers receiving cable TV services in non-CAS areas, being served by about 60,000 cable operators. No formal regulations for quality of service (QoS) were issued so far in view of the highly fragmented nature of cable TV sector and because of implementational difficulties at ground level. Subsequently, TRAI has issued Quality of Service Regulations for cable services for CAS notified Areas in 2006. The DTH subscribers are also benefited by the Quality of Service Regulations for DTH Services issued by TRAI in 2007.